Privacy Policy

Effective Date: 02/Feb/2025

Movers One (Pty) Ltd ("Movers One", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

1. What Personal Information We Collect

We may collect and process the following personal information:

• Full name
• Contact details (email, phone number)
• Physical addresses (current and destination)
• ID number or company registration (where required)
• Payment or billing details
• Details of your move (inventory, dates, requests)
• Website usage data (cookies, analytics)

2. How We Use Your Information

Your information is used to:

• Provide and manage our moving services
• Communicate about quotes, bookings, or queries
• Issue invoices and process payments
• Meet legal and contractual obligations
• Improve our website and customer experience
• Respond to complaints or feedback

3. Legal Grounds for Processing

We process your data based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

4. Disclosure of Personal Information

We may share your information with:

• Third-party service providers and contractors
• IT and hosting service providers
• Regulatory authorities if required by law

5. How We Protect Your Information

We implement reasonable safeguards including encryption, secure servers, and access controls to protect your data from misuse or loss.

6. Your Rights Under POPIA

You have the right to:

• Access and correct your information
• Request deletion
• Object to processing
• Withdraw consent
• Lodge complaints with the Information Regulator

7. Cookies and Website Tracking

Our website uses cookies for functionality and analytics. You may disable cookies in your browser settings.

8. Retention of Information

We keep your data only as long as necessary to fulfil its purpose or meet legal requirements.

9. Cross-Border Transfers

If data is transferred outside South Africa, we ensure that adequate protection is in place as per POPIA requirements.

10. Third-Party Links

This site may link to external websites. We are not responsible for their privacy practices or content.

11. Contact Us

If you have questions or concerns, please contact us:

Movers One (Pty) Ltd
Email: info@moversone.co.za
Phone: [+27824623961]